SHOP FAQs
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch within 24 hours.
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WHO ARE LINCSLABS?
LincsLabs is a local, one-person operation based in North Lincolnshire. Founded by a chartered mechanical engineer, with a solid engineering background and a passion for creativity. Every aspect of the operation, from designing products to managing a small 3D print farm, is handled in-house.
WHAT DO LINCSLABS DO?
LincsLabs designs and manufactures 3D printed light boxes and metal artwork, blending engineering with creativity to create truly unique products. Each item is thoughtfully designed to be practical, well-crafted, and unlike anything else you’ll find.
WHEN WILL MY ORDER SHIP?
All in-stock orders typically ship within 1-2 business days and will be dispatched with EVRi. Some items will require printing and assembly, but will usually arrive within 2-4 business days. You should receive an email once your item has shipped along with tracking info.
If your package is lost, stolen, or damaged in transit contact us and we will replace those items.
DO YOU ACCEPT RETURNS OR EXCHANGES?
We really want you to enjoy your items. However we understand sometimes things just don't work out.
Please contact us for return instructions and a return label. Exchanges are free but the shipping price will not be refunded for returned items.
WHERES MY REFUND?
Once your return is received, we will send you an email to notify you that we have received your returned item and processed your refund.
DO YOU DO CUSTOM REQUESTS?
Yes! Email us at lincslabs@gmail.com with a brief description of your project.